The Operations Manager Freight Forwarding is operationally and financially responsible on operating cost and gross margin for het Multi Modal Solutions operations in the Netherlands and Belgium. The responsibility covers all operational Sea, Air, Rail and Road inbound activities in both countries. The Operations Manager is directly responsible for managing the Freight Forwarding team and provide direct support to the operations staff and works together with the finance controller(s), route development manager(s), customer solution supports and director multi modal solutions for continuous improvement and customer development projects, and reports directly to the Director Freight Forwarding.

Tasks and responsibilities:

• The Operations Manager is the first of operational contact for both clients as well as partners and providers. He/she bears responsibility for all operational and customer service related activities and issues.
• Responsible for managing the Freight Forwarding team.
• Organizing tasks and responsibilities within the department.
• Participating actively in the day to day operation.
• Maintaining coherence and continuity within the department.
• Maintaining regular contact with all major accounts , 3PL clients as well as regular freight forwarding clients.
• Meet and exceed customer’s expectation and maintain strong, close and positive relationships with key stakeholders of customer and internal organizations.
• Responsible for flawless progress of information exchange between all parties involved.
• Providing continuous improvement processes.
• Reliable reporting on operational level, trouble shooting and following market developments.
• Achievement of contractual and agreed KPI’s.
• Supporting reviews, key initiatives and major change programs.
• Continuous improvement of personal and team knowledge and experience.
• Working in a continuous improvement environment within our network organization according to the Lean Six Sigma principles.