Contract Manager (ingevuld) – Bergen Op Zoom


Looking for a Contract Manager (Transport) location Bergen op Zoom!


/ Company info

Our client is leading in Supply Chain Management solutions for the fashion and lifestyle industry. Once a transport supplier in the textile industry, they have evolved into a world class partner of choice through continuously developing supply chain innovations for both global (Europe, US, UK and Asia) and regional fashion and lifestyle brands. The dynamic environment of their customers and their focus on e-commerce activities require very agile, flexible and fast solutions. They enable them to fulfil their customers’ needs by providing omni-channel fulfilment services. Whatever the market, whatever the channel and whatever the service, they deliver.


/ Position

The Contract Manager is responsible for initially contributing to the defining of a service level agreement with the customers and the subsequent delivery of the services agreed, ensuring agreed transport related objectives, targets and SLA’s are achieved. The Contract Manager is the first point of contact for customers to simplify communication and ensure maximum customer satisfaction. The Contract Delivery Manager is directly responsible for managing a small team comprising of operational support, customer service and transport colleagues.

Tasks and responsibilities

  • Meet and exceed customer’s expectation and maintain strong, close and positive relationships with key stakeholders of customer and internal organizations.
  • First point of contact for significant issues, escalations and general liaison
  • Achievement of contractual and agreed KPI’s.
  • Supporting reviews, key initiatives and major change programs.
  • Supervision of correct analyzing relevant information and processing it in reports and management information according to KPI’s.
  • Reporting disabilities concerning the SLA, taking measures to prevent problems or to improve processes and making suggestions concerning quality improvement.
  • Pro-actively signaling improvement opportunities and working out and discussing these with internal departments.
  • Develop potential of individuals and teams.
  • Identifying opportunities and threats in the customer’s business.
  • Monitoring and reporting on revenue and cost performance by customer’s sales channel Continually review, evaluate and develop the effectiveness of contract’s performance
  • Implementation of projects that deliver value adding service to customer or the customers in revenue streams, cost reduction and or service enhancements.
  • In this position you are responsible for contributing to the delivery of financial results and quality performance but not directly responsible for a specific Profit & Los

Functie eisen

/ Specifications

For this positions we require a Bachelor or Master degree or equivalent in logistics, transport or supply chain management and with a minimum of 5 years experience in these fields.

further requirements are

  • Proven leadership and motivational abilities.
  • Knowledge of distribution operating systems, international (road) transport, logistics, customs regulations and the import and export.
  • Strong customer focus and interpersonal and human relation skills.
  • Excellent problem solving and decision making skills.
  • Strong written and oral communication skills in English and Dutch
  • Ability to manage multiple tasks in stressful circumstances and time management skills.
  • Last but not least: You have to be willing to travel to maintain open relationships with internal key stakeholders and customer and you are flexible and willing to work in flexible time frames and meet the expectations and demands of customers seasonal requirements.


/ Offer

Our client offers an interesting position with a high degree of autonomy and a pleasant working environment. This is a full time position.


Interested? Please sent your motivation letter and CV to Senior Consultant Sabine Dessart,, telephone 06-23 10 92 97. Or use the button “solliciteren”.